Pre-built AI tools for Pegasus Opera users — automating imports, reconciliation, and reporting so your finance team can focus on what matters. Works with both SQL SE and FoxPro versions.
Purpose-built for Pegasus Opera SQL SE & FoxPro
Automated Operations
Your data stays on your infrastructure
Growing library of tools
Each tool automates a specific finance workflow — from bank imports to supplier reconciliation. Built to work directly with your Opera SQL SE and FoxPro databases. More tools added regularly.
Automatically match and post bank transactions into Opera, eliminating manual cashbook entry.
Cuts bank posting time from hours to minutes. Reduces mispostings.
Automatically process GoCardless Direct Debit payment files and post receipts into Opera.
Automates DD receipt processing for subscription and recurring-revenue businesses.
AI-powered supplier statement reconciliation — match supplier statements against your Opera purchase ledger automatically.
Turns a painful month-end task into a quick review-and-approve process.
Match bank statements against Opera cashbook entries to identify discrepancies and complete reconciliation faster.
Bank rec in minutes instead of hours. Clear audit trail.
Verify control account balances across Opera ledgers to catch posting errors before they become problems.
Catches control account issues early. Essential month-end health check.
Custom KPI dashboards built to your specification, pulling live data directly from your Opera SQL database.
Executive visibility without exporting to spreadsheets. Decision-ready data on demand.
AI 4 Opera is a growing suite. We're building new tools based on what Opera users actually need. If your team spends time on repetitive finance tasks, we'd love to hear about it.
Suggest a Tool →Incident management, service requests, knowledge management, and AI-powered automation — all in one platform. Built on real workflows, proven with teams managing thousands of tickets.
Everything your IT service team needs to manage incidents, serve users, and keep systems running.
Rapid incident creation, prioritisation, and escalation. Track root causes, manage mitigation, and learn from post-incident reviews.
Self-service portal for common requests (password resets, device setup, access provisioning). Approval workflows and automations to reduce manual effort.
Searchable knowledge base used by your support team and self-service portal users. Reduces repeat questions and improves user self-reliance.
Plan, approve, and track changes. Link changes to incidents and problems to prevent recurrence and improve stability.
Track IT assets (hardware, software, licenses) and their relationships. Accurate asset data for risk assessment and compliance.
Connect to Active Directory, email, monitoring tools, and custom applications. API-first design for seamless workflow automation.
Halo ITSM is built around real IT service workflows. Users log incidents through email or portal. Your team tracks priority, assigns owners, and updates status. When incidents are resolved, trends and insights help prevent future issues.
The knowledge base grows with every resolution. Self-service reduces repetitive work. Integrations automate routine tasks — freeing your team to focus on strategic improvements.
Incidents and requests logged via email, portal, or API. Auto-categorised and assigned to the right team.
Impact and urgency drive priority. Assignments based on skills and availability. Escalation rules keep high-priority work moving.
Updates logged in the ticket. Users notified of progress. Knowledge captured for future reference.
Machine learning and natural language processing built into Halo ITSM to make your team more efficient.
AI learns from past tickets to automatically categorise new incidents and requests. Improves accuracy over time as patterns emerge.
Route tickets to the team member or group best suited to resolve them. Considers expertise, availability, and historical resolution rates.
When your team works on a ticket, AI suggests resolutions based on similar past tickets. Accelerates first-contact resolution.
Identifies unusual patterns in incident volume, resolution time, or team performance. Alerts you to potential issues before they escalate.
Designed for IT teams of all sizes — from growing in-house teams to managed service providers.
Support users across your organisation. Halo ITSM reduces ticket chaos, automates routine work, and improves visibility for leadership.
Manage multiple clients on one platform. Multi-tenancy, client portals, and billing integration make it ideal for MSPs.
Handle high call volumes without burnout. Self-service reduces incoming tickets. AI suggestions speed resolution. Knowledge base empowers first-contact fixes.
Real-time dashboards show ticket volumes, resolution times, and team performance. Data-driven insights for service improvement and resourcing decisions.
Built on decades of IT service management experience.
Halo ITSM is built by a team with real experience running IT departments, managing service desks, and delivering IT services to businesses. We understand the tension between user expectations and IT team capacity. We've lived through ticket backlogs, alert fatigue, and the pressure to do more with less.
That experience shapes every feature in Halo. We prioritise what actually matters: incident visibility, fast resolution, and learning from experience. We obsess over usability — your team shouldn't need extensive training. And we build for integration — Halo ITSM connects to the tools you already use.
The result is a service management platform that feels built by IT people, for IT people. Simple. Powerful. Built to scale with your team as you grow.
Talk to us about how Halo ITSM can reduce ticket chaos, speed resolution, and improve your team's wellbeing.
Get in TouchIntelligent call handling that understands caller intent, retrieves information in real-time, and escalates only when human judgment is needed. 24/7 availability for routine support tasks.
Sentinel C2 handles a wide range of IT support requests via phone, reducing help desk volume and improving user satisfaction.
Safely guide users through self-service password resets. Verify identity using security questions or MFA. No human agent needed.
Callers ask about their ticket status. Sentinel retrieves current status, updates, and next steps from your ITSM system in real-time.
Check system status, service availability, and recent outages. Answer "Is the network down?" questions based on live monitoring data.
For technical users: remotely execute diagnostic commands (ping, traceroute, network tests). Get results and troubleshoot network issues.
Guide users through installing remote support tools. No confusion about which link to click — Sentinel's voice guidance is clear and patient.
Verify caller identity via phone number or security questions. Route known users to the right queue. Personalise the experience.
A caller dials your support number. Sentinel answers immediately. Uses natural language understanding to grasp the caller's intent — password reset? Ticket query? System issue?
Once Sentinel understands the request, it takes action: queries your systems, retrieves data, guides the user through self-service steps. If the caller has a question Sentinel can't answer or needs escalation, the call transfers seamlessly to your human team with full context.
Understand caller intent and route to the right team or self-service flow. Reduce wait times and unnecessary transfers.
Access your ITSM, infrastructure monitoring, and identity systems live. Get accurate information without putting callers on hold.
Sentinel speaks naturally, handles interruptions, clarifies when needed. Callers feel heard, not frustrated by a robot.
When human help is needed, transfer the call with context. Your team knows exactly what Sentinel tried and what the caller needs.
Sentinel C2 connects to your existing IT systems for real-time access to data and actions.
Query ticket status, create new tickets, log updates. Full integration with your service management platform.
Verify user identity, reset passwords, manage group memberships. Safely and securely.
Nagios, Zabbix, Datadog, or custom systems. Check system status and recent alerts live during calls.
Send transcripts, ticket references, and follow-up information to callers after their call ends.
Asterisk, Cisco, Microsoft Teams. Integrate directly into your existing phone infrastructure.
TeamViewer, AnyDesk, or custom tools. Sentinel can guide users through setup and initiation.
Need a specific integration? Our API documentation and support team help you build it.
Export call data and outcomes to your BI tools. Analyse call volumes, resolution rates, and user satisfaction trends.
Purpose-built for IT support delivery.
Answer support calls even outside business hours. Reduce missed calls and give users instant help when they need it most.
Speak to users in their preferred language. Expand support reach across global teams without hiring polyglot staff.
Full transcripts of every call. Analyse conversation patterns to improve processes and identify training opportunities.
Encrypted connections, audit trails, and compliance with GDPR, HIPAA, and SOC 2. Your data stays secure.
Ideal for IT teams managing high call volumes or delivering support across distributed locations.
Handle increasing call volume without hiring more help desk staff. Sentinel takes routine calls, freeing your team for complex issues.
Support users across time zones and languages. Sentinel provides 24/7 first-line support while your team sleeps.
Add voice support to your service portfolio. Multi-tenant architecture serves multiple clients without conflicts or data leaks.
Improve SLA compliance, reduce call abandon rates, and increase user satisfaction. Real-time analytics show where Sentinel helps most.
Talk to us about how Sentinel C2 can reduce help desk volume, improve response times, and keep users happy.
Get in TouchCrakd.ai was built by the team behind Intsys UK, Cloudsis, and SystemsCloud — companies with decades of experience in business systems, hosted infrastructure, and IT service delivery. We saw an opportunity to combine that operational knowledge with AI to solve real problems for the businesses we already work with.
Our focus is practical automation for UK SMEs — particularly those running Pegasus Opera, Halo ITSM, and similar business-critical platforms. Everything we build is designed to work within your existing infrastructure, not replace it.
We measure success by your outcomes, not by the complexity of our solutions
Purpose-built tools for Pegasus Opera SQL SE & FoxPro that integrate directly with your data
We're with you for the long term, continuously optimising and improving
Whether you're looking to automate your Opera workflows, improve your IT service management, or explore voice AI for your support desk — we'd love to hear from you.
Get in Touch →hello@crakd.ai — We aim to respond within one working day.
